Redressal of Complaint,
Complaint Redressal will be done as follows
Level-1. By Branch Manager (Within 05 Working Days)
Level-2. If escalated to AGM (Within next 10 Working Days)
Level-3. If escalated to Nodal Officer (Within Next 15 working Days)
Level-1
In case, any of our customer is having any complaint about Banking Services of Nutan Nagarik Sahakari Bank Ltd, He/she is requested to contact the concern Branch Manager to resolve the matter at first place. Customer can contact Branch manager by visiting our web site www.nutan.bank.in. Here the customer can find list of the Branch mail id and phone numbers.
Click here to View details Branch Network.
If customer do not receive any reply in 05 working days from the date of lodgment of the complaint from the Branch Manager or is not satisfied with the reply form the Branch, the customer is requested to follow the established escalation level given below.
Level-2
If customer do not receive reply within next 05 working days from the Branch Manager or is not satisfied with the reply form the Branch Manager, the matter may be taken up with AGM concerned whose Name, Address and other details may be obtained by clicking the link below.
Click here to View details of AGM of concerned Branch.
Level-3
In case of no reply form the concern AGM within next 10 working days or still any complaint is not redressed, the matter may be taken up to the next level to the Grievances Redressal officer / Nodal Officer of the Bank.
Customer can contact on mail id grievances@nutan.bank.in or customer may contact at following details.
Kumarpal Shah (Assistant General Manager)
C/o Nutan Nagarik Sahakari Bank Ltd.
Central (Admin) Office, Opp. Samartheswar Mahadev Temple, Law Garden, Ellisbridge, Ahmedabad-80 006
Phone No- (079) 2644 4558, (079) 2644 3724
In case of customer is still not satisfied form the resolution offered they may write to the statutory body appointed by the Reserve Bank of India to look into the provisions of satisfactory services by the Bank.
The complaint may be lodged online through the portal (https://cms.rbi.org.in). The complaint may be submitted through electronic or physical mode to the Centralized Receipt and Processing Centre as notified by the Reserve Bank. The complaint shall be submitted in electric or physical mode in such format and containing such information as may be specified by Reserve Bank. The complaint, is submitted in physical form, shall be duly signed by the complainant or by the authorized representative.
Centralized Receipt and Processing Centre (CRPC)
Office Address at- Reserve Bank of India
Central Vista, Sector 17, Chandigarh- 160 017
Email-crpc@rbi.org.in
